Privacy Policy

1. Overview

American Force Proud Hosting respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website, hosting services, customer portal, hosting panel, Discord support, and related services.

2. Information We May Collect

• Account information such as your name, username, email address, Discord ID, and support information.
• Billing-related information processed through our payment providers, such as payment status, subscription status, invoices, and customer portal records.
• Server information such as assigned server IDs, service plan, IP/port assignments, resource usage, installed files, and configuration details.
• Technical information such as IP addresses, browser information, logs, timestamps, error reports, and security-related activity.
• Support communications, Discord messages submitted to support, ticket contents, and customer service history.

3. How We Use Information

• To provide, manage, suspend, unsuspend, cancel, or terminate hosting services.
• To process payments, verify billing status, manage subscriptions, and prevent fraud or abuse.
• To provide customer support, respond to tickets, and troubleshoot technical issues.
• To protect our systems, customers, network, and services from abuse, attacks, or unauthorized access.
• To improve our website, hosting panel, customer experience, and service reliability.

4. Payments

Payments and billing portal services may be handled by third-party payment processors. American Force Proud Hosting does not intentionally store full payment card numbers on its website. Payment providers may collect and process payment information according to their own privacy and security practices.

5. Discord and Third-Party Services

We may use Discord, hosting panel software, billing providers, security tools, and other third-party services to operate American Force Proud Hosting. Information shared with these services is used only as needed to provide hosting, billing, support, security, and customer management.

6. Data Security

We use reasonable safeguards to protect customer information. However, no online service can guarantee complete security. Customers are responsible for keeping their passwords, account access, Discord account, and hosting panel credentials secure.

7. Data Retention

We may retain account, billing, support, and server records for as long as needed to provide services, comply with legal or accounting needs, resolve disputes, prevent abuse, and maintain business records. Cancelled services may be removed according to our internal procedures.

8. Sharing of Information

We do not sell customer information. Information may be shared with service providers, payment processors, security providers, legal authorities when required, or staff members who need access to provide support and operate the service.

9. Customer Rights and Requests

You may contact us to request access, correction, or removal of certain personal information where reasonably possible. Some information may need to be retained for billing, fraud prevention, abuse prevention, legal, or operational reasons.

10. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of American Force Proud Hosting services after updates are posted means you accept the updated policy.

11. Contact

For privacy questions, please contact American Force Proud Hosting through our official Discord or customer support channels.